Important Notes

Key setup guidance and common mechanisms for working with your OpenMax AI employee.

Initial Setup (Required for First Use)

After adding your AI employee to a group chat, complete these setup steps before assigning work.

Step 1: Enable Group Chat Whitelist

Plaintext

@AI-Employee Enable this group's whitelist

Step 2: Grant Private Chat Access (Optional)

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@AI-Employee Grant @member private chat access

@mentioning the AI employee in a group is available to all group members. The whitelist controls private-chat access.

Step 3: Choose Group Chat Mode (Optional)

Mode	Trigger	Best For
Standard Mode	Reply only when @mentioned	Large groups and daily discussion
Smart Group Chat Mode	OpenMax decides when a reply is useful	Small core project groups

Plaintext

@AI-Employee Enable smart group chat mode
@AI-Employee Disable smart group chat mode

Smart Group Chat Mode reads group messages to determine whether a response is needed and therefore consumes more tokens.

Send Your First Task

After setup, @mention your AI employee in a group or send a direct message in private chat.

Plaintext

@AI-Employee Hello! Please introduce yourself and tell me what you can help me with.

Interaction Quick Reference

Scenario	How to Interact	Notes
Group chat	@mention the AI employee and add your message	Required in Standard Mode
Private chat	Send a message directly	Requires private-chat access
Multi-person group	@mention the AI employee	The reply is visible to everyone

Long-Term Memory & SOP Storage

OpenMax can retain workflows, preferences, and business rules across conversations.

How to Store SOPs

Plaintext

Please remember this workflow:
1. Check customer inquiries every morning.
2. Organize each inquiry by client, requirement, and contact.
3. Assign an A, B, or C urgency level.
4. Reply according to the agreed service time.

Action	How
Add memory	Say "Please remember..." or "From now on, always..."
View memories	Ask "What rules have I told you?"
Modify memory	Say "Change the previous rule about..."
Delete memory	Say "Forget the rule about..."

What to Store in Long-Term Memory

Workflows: procedures, approvals, and report formats
Brand guidelines: colors, fonts, tone, and prohibited terms
Business rules: pricing, discounts, and service terms
Communication preferences: templates, formats, and language style
Team information: structure, contacts, and role assignments

Other Common Notes

Message Length Limits

Channel	Per-Message Limit	Long Message Handling
Telegram	4,096 characters	Split automatically
Lark / Feishu	About 30,000 characters	Truncated when exceeded
Microsoft Teams	About 28 KB	Split automatically
Zalo	2,000 characters	Split automatically
Discord	2,000 characters	Split automatically

File Handling

Documents: PDF, Word, Excel, and PowerPoint
Images: PNG, JPG, and GIF
Text and data: TXT, CSV, JSON, and Markdown

Files should not exceed 20 MB. Large files may require additional processing time.

Response Times

Scenario	Expected Response Time
Simple Q&A	3-10 seconds
File processing	10-30 seconds
Complex analysis	30-60 seconds
Long document generation	1-3 minutes

Security & Privacy

Conversation data is isolated between users. Avoid sending passwords or private keys in chat, and use enterprise retention controls where required.